StellarSupport™ Answers will be moving!
We appreciate your patience as our new Answer Center site is under construction.
Here is a list of the 20 most frequently asked questions and links to their solutions:
If you cannot find your answer to an issue with an AMS product here, please contact us to help find a solution to your issue.
#1: Starfire Gen2/ITC/3000 - StarFire Frequency Migration
#2: AutoTrac - Recommended ATU Sensitivites
#3: Apex - Recovering Apex data from a failed hard drive
#4: GreenStar - Component Software Updates and Version Numbers
#5: GS2 or GS3 - Compatibility Guides for GS2 or GS3 Guidance, Documentation and Harnesses/Brackets
#6: StarFire Gen2/iTC/300/3000 - Receiver Live Updates
#7: GS3 2630 - AutoTrac Controller vs. Non-JD Guidance
#8: Apex - How do I create a backup or How do I restore a backup
#9: Apex - What are the minimum system requirements for Apex?
#10: Field Doc Connect - Original Greenstar and GS2 and GS3 Raven setup
#11: MyJohnDeere - Dealer wants to setup a "Dealer Managed" customer account
#12: Apex - Download Free Soil Maps Video
#13: Apex - How to download Free Aerial Images Video
#14: MyJohnDeere - Creating new MyJohnDeere account
#15: Solution # 70857 - GS3 2630, GS2 2600/2100 - Field Doc Connect will not record when connected to a Raven controller.
#16: Command Center Activation Information
#17: Solution # 82742 - AutoTrac Setup for Optimizing Performance and Accuracy
#18: JDLink - Process for Migrating Terminals/Users from Closing Dealership to New Dealership
#19: WDT/Apex - Customer associated Apex to the incorrect MyJohnDeere account
#20: Greenstar Rate Controller / Raven - Common Greenstar Rate Controller and Raven Calibration numbers