NEWS RELEASE February 03, 2025
Sending parts by helicopter, wedding invitations and keeping track of your toys – unpacking John Deere's Connected Support features
Crestmead, Queensland (3 February 2025) – SOME of Australia's leading Technical Communicators have lifted the lid on John Deere's toolbox of Connected Support™ features in a newly released video which reveals some unexpected benefits of the technology.
The video takes a light-hearted approach in unpacking Connected Support, putting the experts in the hot seat and asking them some common, and sometimes curly, questions.
Available with all the latest models of John Deere agriculture and construction and forestry machines, Connected Support encompasses a fleet of tools allowing dealers and operators to remotely monitor machine health and diagnostics in real time, in order to improve performance and reduce downtime.
The ability to access this data remotely was crucial during the 2022 New South Wales floods for one of Hutcheon & Pearce's customers who was supported by Technical Communicator, Bryden Esposito.
"He was based out at Coonamble, and at the time we couldn't get out to access his fleet of machines in person because everything was underwater," Bryden explained in the video.
"When we received the fault codes, we were able to diagnose the issue remotely and send parts out on helicopters to get him going again."
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Luke Connor, Product Specialist Supervisor at the RDO Equipment John Deere dealership in Toowoomba.
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John Deere Connected Support is a suite of tools which allow dealers and operators to remotely monitor machine health and diagnostics.
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John Deere's newly released video unpacking its Connected Support features.
In the video, Luke Connor, Product Specialist Supervisor at the RDO Equipment John Deere dealership in Toowoomba, shares the story of a customer who was so appreciative of the help he received via Connected Support, that he invited Luke to his wedding.
"His motor grader broke down at four in the afternoon, and we were able to remotely identify the problem pretty quickly and have a technician there in the morning to get it fixed before he had to start work," Luke said.
"I was pretty stoked to get the invitation – it was a great wedding!
"Our Connected Support features are pretty amazing. It allows us to proactively help our customers and identify issues before they become problems."
Asked how he would describe the Connected Support features to a 12-year-old, Emmetts Group Master Service Technician, Josh Carter, replied: "You can keep track of all your toys and see where your siblings have taken them, and make sure they are being looked after."
"The words seamless integration come to mind," he said. "It's pretty seamless the amount of connectivity we have and it's all accessible in a unique and easy-to-use platform. It's pretty impressive."
John Deere Australia and New Zealand Director of Aftermarket and Customer Support, Steph Gersekowski, said the new year is the perfect time for customers to take stock of the technology they have at their disposal.
"Not all John Deere customers are fully aware of the potential for efficiency gains and cost savings at their fingertips," Ms Gersekowski said.
"It's kind of like getting a new phone – there's so much technology packed in there but it can take a while to discover all the benefits. We made this video to unpack some of those Connected Support features in an entertaining way.
"When you invest in John Deere equipment, you are investing in an entire ecosystem of Connected Support tools. These are not only the most advanced tools in the market, but are fully integrated into the equipment, meaning our customers have the benefit of sophisticated, holistic and remote support with no additional costs or subscriptions.
"A JDLink™ modem and Operations Center account are the gateway to accessing these tools no matter how far you are from your dealer. So a customer could be thousands of kilometres away, even in another country you'll see in the video, and we can make quick and well-informed decisions based on real-time machine data.
"As well as reducing stress associated with unexpected breakdowns or repairs, Connected Support also allows our customers to make more informed strategic business management decisions through the access to such powerful data."
The John Deere Connected Support Q&A video can be viewed here: https://youtu.be/CZTNU7TY50Y
For more information, visit the John Deere website.
ABOUT JOHN DEERE:
It doesn't matter if you've never driven a tractor, mowed a lawn, or operated a dozer. With John Deere's role in helping produce food, fiber, fuel, and infrastructure, we work for every single person on the planet. It all started nearly 200 years ago with a steel plow. Today, John Deere drives innovation in agriculture, construction, forestry, turf, power systems, and more.
For more information, visit John Deere at its worldwide website at JohnDeere.com or in Australia at JohnDeere.com.au.
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Media Enquiries:
Tim Vetter
tim.vetter@bluehillagency.com.au
0439 681 793
Kate Scott
kate.scott@bluehillagency.com.au
0438 389 092
