Save time and money while eliminating technician travel time by utilising remote two-way data flow from the dealership to the job site and from the job site to dealership.
Dealer investigates high tyre temperature alert using JDLink™ Dashboard and discovers the front right and middle right tyres both have low pressure and high temperature.
Dealer confirms via remote diagnostics connection that overall machine health is fine and instructs customer to correct tyre pressure.
Result: Dealer detects improper machine condition with the potential to cause premature tyre wear and expensive downtime — all without a technician trip to the job site.
The dealer receives a high engine oil soot load alert and learns that the machine is actively working by checking utilisation in the JDLink Dashboard.
Dealer views engine-misfire reading via remote diagnostics connection and matches symptoms with a service bulletin identifying an update. The dealer deploys an Electronic Control Unit (ECU) payload via remote programming to update software and resolve the problem.
Result: Dealer prevents downtime by correctly diagnosing and repairing the issue remotely.
The dealer receives an alert that indicates the motor grader has derated due to an Exhaust Gas Recirculation (EGR) fault code.
Dealer collects EGR flow-sensor reading via remote diagnostics, confirming that the sensor has failed. A technician arrives with a new sensor in hand for onsite repair.
Result: Dealer diagnoses problem remotely and sends a technician to the job site with the correct part for quick repair, avoiding an initial trip for diagnosing the problem.