Find answers to frequently asked questions about John Deere Financial hours of operation, contacts and general customer account information for commercial loans and leasing.
Weekdays from 8:00 a.m. to 4:30 p.m. Australian Eastern Standard Time.
You may contact Customer Service by phone, email or mail.
Yes, you can apply directly with John Deere Financial through quickapply.deere.com or:
For commercial purposes, similar to our equipment sales, financing can be arranged through our local John Deere dealerships. Visit the Dealer Locator to find their details.
For Consumer purchases please contact 1800 857 057
Please contact John Deere Financial customer service, either by phone, fax, email or mail.
You may request a statement of your account at any time by contacting us by phone, fax, email or mail.
John Deere Financial does not automatically provide statements on a regular basis but they are available on request.
If this change relates to a different date in the existing month that the payments are due, this can be catered for. As the interest is calculated on a daily balance outstanding, and charged to the loan each month, any change will impact the amount of interest charged over the full term of the loan. Our Customer Service staff are able to provide information to you in relation to the impact of such a change on your repayments, to formalise any change, we will require a change request in writing. The request may be by fax, email or mail.
There is no fee charged for this type of variation, but as mentioned above, the variation may result in additional interest charges over the term of the loan.
Yes, additional payments may be made at any time. Unless otherwise formally requested, the scheduled payments would continue to draw under the direct debit authority.
Additional payments may be made by direct credit to our bank account or by cheque. With each of these methods it will be necessary for you to identify your payment by recording your contract reference number. Please contact us by phone, fax, email or mail and we will provide you with the necessary details.
As the interest on your loan is calculated on a daily balance outstanding, additional payments may result in interest savings over the term of the loan.
There are no penalties or early termination fees charged for early repayment.
A payout figure may be obtained at any time by contacting us by phone, fax, email or mail.
A letter will be forwarded to you 25 days prior to the expiry of your loan. This letter will detail the final amount due and the expiry date.
A letter will be forwarded to you 30 days prior to the expiry of your loan. This letter will detail the final amount due and the expiry date.
No. We are unable to accept credit to repay a credit facility.
Please complete a new direct debit form and send to us via by fax, email or mail.
Updated information can be provided to us by phone, fax, email or mail.
Upon receiving signed written notification from all parties to do so we will assess the request and advise accordingly. Please contact us by phone, fax, email or mail to discuss.
Yes, we offer a number of lease products that can be tailored to suit your requirements. Talk to your local John Deere dealer to discuss leasing products.
The lease agreement will include a residual payment which is due at the end of the term. Approximately 60 days prior to the expiry date of the lease, a letter will be issued confirming the date finalisation is due. You will be provided with 3 options at that time. These options are:
The tax invoice will be issued 7 days after receipt of the payment.
The terms of your lease agreement confirm that it will be necessary for you to maintain comprehensive insurance over the equipment for the duration of the lease.
Decisions such as this should be discussed with your accountant as the benefits may vary according to your personal situation.
We currently offer some very competitive fixed rate finance products.
In terms of the Privacy Act, information can only be released to a third party if a written authority is held. Therefore to enable your accountant, or any other third party to access your account information, you will need to provide a letter to John Deere Financial, fully detailing who information may be divulged to and signed by yourself. If the third party is a personal contact (i.e. not an accountant or solicitor etc.) sufficient information should be provided on the letter to enable identification of the party. Such identifiers could include date of birth and address or a code word which is unique to the third party.
It is a condition of the loan that comprehensive insurance be maintained over the equipment for the term of the loan.
You should consider the terms and conditions and seek independent professional advice.
John Deere Financial will need to be informed by phone or email at the earliest possible time following the incident. It will of course be necessary for you to contact the insurer to record the claim as well. In these instances it is helpful if you have the following information available when contacting us:
If possible, a contact name for the insurance assessor or the person handling your claim so an authority may be obtained from you to discuss the matter directly with the insurer if necessary.