Working in the parts department involves a variety of customer service, marketing, promoting, advertising, and stocking duties related to the parts sales, receiving and delivery of parts and accessories that contribute to the efficient, safe and profitable operation of the parts department. They will assist customers by properly identifying needed items, using electronic parts catalogues and other available resources. They will merchandise, invoice and make any necessary entries to the inventory control system based on company guidelines.
General requirements of a Parts Apprentice role:
- Asist team by providing in-store customer service to all customers.
- Establish rapport and relationships with customers.
- Use system tools and applications to provide part recommendations to customers in a timely manner.
- Assist in maintaining the retail sales floor and displays to meet or exceed the dealerships standards and ensure customer satisfaction.
- Proactively study and stay current on industry and product information.
- Perform all other duties as assigned by management in a professional and efficient manner.
- Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
General requirements of a Parts Technician role:
- Help mentor parts department employees; help identify developmental and training needs for other parts department employees.
- Quickly establish rapport and relationship with customers.
- Provide quality customer experience through knowledge, use of systems, and process execution.
- Provide parts recommendations including alternatives that meet customers’ needs
- Assist with maintaining a professional showroom image and merchandise displays
- Ensure internal and external customers receive the correct parts in a timely manner.
- Receive, ship, and store parts as needed.
- Pick up and deliver parts for customers and vendors as needed.
- Mark and store parts in stockroom according to prearranged system and assist with cycle count duties.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Progression Roles:
- Parts Sales Professional
- Service Department Support
- Parts Delivery Person
- Corporate Parts Inventory Analyst
- Parts Manager
- Parts Sales Representative
- Corporate Aftermarket Manager
