Customer support is the heartbeat of our service
Customer support is just as important as the product. Our technicians are the heroes who diagnose and repair heavy-duty equipment, off-road vehicles, construction machinery, and lawn tools. They ensure timely and efficient service, creating lifetime customers in the process. As a Service Technician, you communicate clearly about repair status and inspections, using advanced tools to provide remote support and diagnostics. We ensure you have everything needed to get our customers' operations back on track.
Service Apprentice Requirements:
- Learn and perform basic service tasks
- Develop and understanding of the service department operations
- Use tools and apps for remote diagnostics and support
- Assist senior technicians
- Document diagnostics and repairs thoroughly
- Develop a passion for the industry and meeting customer needs
Service Technician Requirements:
- Perform diagnostics and repairs on John Deere equipment and technology
- Mentor trainees in developing their skills and knowledge
- Establish rapport with customers to understand their needs and provide quality service
- Responsible for complete and thorough documentation of diagnostics and repairs performed
- Maintain vehicles, tools, and equipment
- Stay updated on John Deere and competitor products
