Coronavirus Update Centre

Keeping our customers running

As the coronavirus COVID-19 situation evolves, we are committed to keeping you informed about John Deere's actions to safeguard employees while maintaining operations in order to support our dealers and customers and their livelihoods. These objectives are immensely important to us during normal times. They are vital today.

JDF working for you

John Deere Financial (Australia and New Zealand) customers:

We understand the uncertainty surrounding the COVID-19 outbreak will result in hardships for some customers, and we may be able to help. If you or someone you know requires assistance, please complete the assistance request form or call John Deere Financial in Australia on 1800-857-057 or in New Zealand on 0800-445-648.

Let’s get through this together

We have a number of resources available to assist you during these times:

Buy Online

John Deere Parts

John Deere Connected Support™

MyJohnDeere

Online Finance Application - Quickapply

employees gathering parts walks between stocked shelves

Protecting Employees

Protecting our employees’ health and well-being is a top priority. Those who can work remotely have been encouraged to do so. Those who are needed on-site to get necessary parts and equipment into customers’ hands are working with safeguards in place. 

 

close up of a person's work glove and jeans

Supporting Customers

There are a lot of uncertainties right now. We’re doing all we can to build the machines customers need to keep their businesses running. Our trucks are transporting the parts dealers need to provide maximum uptime, subject to government guidelines.  And our field teams are providing the exceptional support their customers and dealers need.

Maintaining a healthy workplace:
Protecting our employees’ health and well-being is a top priority, as is ensuring that our customers are able to keep running. We have:

      • Communicated regularly with employees to ensure they are aware of and comply with current COVID-19-related policies or procedures.
      • Published guidance to support employees with pre-existing conditions.
      • Established social-distancing guidelines for meetings, common areas, breakrooms, cafeterias, and shift changes.
      • Maximised cleaning efforts for all common areas (equal to or exceeding the Australian and New Zealand federal government guidelines).
      • Minimised time in locker rooms and recommended avoiding shower facilities.
      • Limited chairs for break areas and/or staggered lunch periods.
      • Established teleworking guidance for salaried employees not essential to factory operations.
      • Restricted all domestic and international travel unless by car for business-related purposes, and subject to Australian and New Zealand equivalent federal and state government guidelines.
      • Evaluated alternative production methods.
      • Encouraged field managers to support customer and dealer needs through virtual communications (e.g., phone, video conference), though they are allowed to drive to dealerships and customer locations on critical business matters.