Service ADVISOR™ Remote connections to CANBus systems on tractors
Technician viewing DTCs and machine locations
Manager getting driving directions
Support machines and people to keep the operation running.
- Use Remote Display Access (RDA) to check on work in progress or help an operator in need.
- Identify issues promptly with machine alerts for the operator and dealer.
- Let a dealer connect with the machine through Service ADVISOR Remote system, to diagnose what is needed to keep the operator running.
Remotely support operators when they need help with John Deere Precision Ag Technology :
- Connect with RDA to support operators in season when time matters most.
Remote support from a John Deere dealer:
Optimize machines for performance and efficiency
- Get suggestions from experts on how to adjust machine settings and utilize technology and automation features from AutoTrac™ assisted steering system to transmission and engine automation settings such as IVT™ auto mode, AutoPower™ shift system or Efficiency Manager™ feature. The machine measurements can be reviewed to understand the impact of changes in performance.
- Connect with RDA to get support when operators cannot resolve the problem alone.
Remote diagnostics with machine alerts and Service ADVISOR Remote:
Dealers can review alerts on the machine to quickly make an assessment if a visit or additional diagnostics is needed by reviewing diagnostic trouble code (DTC alerts).
Remote diagnostics allows operations to get insights from a certified John Deere technician by sharing information prior to any service calls. This means operators can be up and running sooner. Reduce the impact an issue has on overall fleet and operation's productivity. This diagnostic capability is called Service ADVISOR Remote computer diagnostics and is available with JDLink Connect system.
In some cases, the technician can use that information to provide a remedy without any need for an onsite visit. For example, a John Deere dealer can do the following in real-time remotely with an operator in the cab:
- View and reset diagnostic trouble codes (DTCs)
- Facilitate a software update on certain controllers for specific machines
- Obtain machine recordings created during operation for specific machines. Recordings are often used to help trouble shoot intermittent issues.
The technician can be better prepared for a service call with more information available. With telematics communications enabled, dealer service managers and technicians can more efficiently view DTCs for upcoming visits and plan routes to where the machines are currently located.
Machines compatible with JDLink for remote support
Machines compatible with JDLink Connect
A. W200* Series Windrowers
B. 7760*, CP690, and CS690 Cotton Pickers and Strippers
C. S, T, W Series Combines
D. 7000*, 7050, 7080, and 8000 Series Self-Propelled Forage Harvesters
E. CH570 Sugar Cane Harvester
F. R4023, R4030, R4038, R4045, 4630, 4730, 4830, and 4940 Sprayers
G. 9030* and 9R/RT/RX Tractors
H. 8030* and 8R/RT Tractors
I. 7030* and 7R Tractors
J. 6030*, 6M*, and 6R Tractors
Not pictured: JDLink system on ExactEmerge™ Planters
* = Limited support capabilities – see dealer for more information.
All machines above are compatible with collecting machine performance measurements and DTCs. For more specific information and compatibility contact a dealer.
NOTE: Not all products or models are available in all regions. Refer to a local John Deere dealer for product availability.